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Privacy Policy

Frequently asked questions about your privacy

1. Who is responsible for my data?

The responsible party is PISUKA CREACIONES, SL (Pies Sucios), with registered office in Alcantarilla (Murcia, Spain) and contact email tienda@piessucios.es .

2. What personal data do you collect?

We collect identification and contact data (name, address, email, telephone), data about your orders (products, amounts, payment method), technical browsing data (IP, device, pages visited) and the information you send us in forms or emails.

3. What do you use my data for?

Primarily for:

  • Manage your purchases and shipments.

  • Address your questions and issues.

  • Comply with legal obligations (tax, accounting, consumption).

  • Send you newsletters and offers if you have subscribed.

  • Analyze website usage and improve it.

4. What external tools do you use?

We use Shopify for our online store, Mailchimp for email marketing, and Google Analytics for statistics and web analytics. These providers process data according to our instructions and with appropriate safeguards.

5. Do you keep my card details?

We do not store your full card details. Payment is processed through secure gateways integrated with Shopify; we only see limited data necessary to identify the transaction.

6. How long do you keep my data?

Order data is retained for the duration of the relationship and for legally required periods (e.g., tax purposes). Newsletter data is retained until you unsubscribe. Browsing data is retained as described in the cookie policy.

7. Do you share my data with third parties?

We only share your data with necessary suppliers (Shopify, payment gateways, shipping companies, Mailchimp, analytics and consulting services) and with public bodies when required by law. We do not sell your data.

8. Are data transfers made outside the EU?

Yes, some providers (such as Shopify, Mailchimp, or Google Analytics) may be located outside the EEA. In those cases, standard contractual clauses or other safeguards recognized by European law are used.

9. What rights do I have over my data?

You can request access to, rectification or erasure of your data, limit or object to its processing, request its portability, and not be subject to automated decisions. To exercise these rights, write to us at tienda@piessucios.es indicating “Data Protection”.

10. Can I stop receiving marketing emails?

Yes. You can unsubscribe at any time using the unsubscribe link in each email or by writing to tienda@piessucios.es .

11. What if I am a minor?

This store is not intended for users under 18 years of age. If you are under 18, you need authorization from your parents or guardians to use it and provide us with your information.

12. Where can I complain if I disagree?

First you can write to us at tienda@piessucios.es so we can try to resolve it. You can also file a complaint with the Spanish Data Protection Agency ( www.aepd.es ).

 

Privacy Policy

1. Data Controller

The entity responsible for processing your personal data is:

PISUKA CREATIONS, LIMITED COMPANY
NIF: B73944175
Registered office: Plaza Escultor José Planes, 1 4B - 30820 Alcantarilla - Murcia - Spain
Contact email: tienda@piessucios.es
Telephone: +34 868 300 995

From now on, “Pies Sucios” or “the company”.

2. Data we process

We can process the following categories of data:

  • Identifying information: name, surname, language.

  • Contact information: postal address, email, telephone.

  • Purchase data: products purchased, amount, payment method, order number, purchase history.

  • Payment details: Limited data needed to process the payment (e.g., last digits of the card); full card details are handled directly by the payment gateway integrated into Shopify.

  • Browsing data: IP address, device identifiers, browser, operating system, pages visited, clicks, through cookies and similar technologies (see our Cookie Policy ).

  • Data derived from your communications: messages sent through contact forms, email or social networks, and our response.

3. Purposes and legal basis

We process your data for the following purposes and on the legal grounds indicated:

  1. Purchase management and service provision

    • Purpose: To manage your orders, payments, shipments, returns, exchanges, billing and after-sales service through our online store on Shopify.

    • Legal basis: execution of a sales contract or application of pre-contractual measures.

  2. Customer service

    • Purpose: To handle inquiries, requests for information, incidents and complaints that you send us by email or contact forms.

    • Legal basis: execution of a contract or application of pre-contractual measures; legitimate interest in adequately serving our clients and users.

  3. Compliance with legal obligations

    • Purpose: to comply with accounting, tax, consumer protection, fraud prevention and other obligations required by applicable regulations.

    • Legal basis: compliance with legal obligations applicable to PISUKA CREACIONES SL

  4. Sending commercial communications (newsletter and marketing)

    • Purpose: To send you information about products, offers, news or content related to Dirty Feet by email and other electronic means, using Mailchimp as an email marketing tool.

    • Legal basis: your express consent (for example, by subscribing to the newsletter or ticking the corresponding box) or our legitimate interest when there is a prior contractual relationship and it concerns similar products or services, in accordance with the regulations.

    • You can unsubscribe at any time by following the link included in each communication or by writing to tienda@piessucios.es .

  5. Website improvement, analytics and statistics (Google Analytics and cookies)

    • Purpose: to analyze website usage, improve user experience, measure campaign effectiveness, and obtain aggregate statistics using tools such as Google Analytics and Shopify's analytics features.

    • Legal basis: legitimate interest in improving our services and ensuring the security of the site, and, in the case of certain cookies and similar technologies, your consent, in accordance with the Cookie Policy .

  6. Management of raffles, promotions or surveys (if any)

    • Purpose: to manage your participation, communicate results and send, where applicable, prizes or benefits.

    • Legal basis: performance of the relationship arising from your participation and, where applicable, your consent.

4. Data retention

  • Customer data (purchases, invoicing): will be kept for the duration of the contractual relationship and, subsequently, for the periods necessary for compliance with legal obligations (e.g., tax and accounting) and for addressing possible liabilities.

  • Commercial communications data (newsletter): will be processed until you withdraw your consent or object to continuing to receive communications, and will be kept blocked for the time necessary to address possible liabilities.

  • Browsing and analytics data (cookies): as indicated in the Cookies Policy and for the periods established for each type of cookie or tool.

  • Inquiries, incidents and complaints: for the time necessary to manage them and, subsequently, for the legal limitation periods.

Once the deadlines have passed, the data will be securely deleted or anonymized.

5. Recipients and processors

In order to provide our services, we may share your data with:

  • Shopify : the e-commerce platform we use to host the store and manage orders, payments, and related functionalities.

  • Payment gateways and financial institutions : to manage collections and payments securely.

  • Transport and logistics companies : for shipping, returns and exchanges of products.

  • Mailchimp : for managing email marketing campaigns, newsletters, and automations related to commercial and service communications.

  • Analytics and performance tools (such as Google Analytics) : to analyze website performance and aggregate user behavior.

  • Consulting and professional services (tax, accounting or legal advice): for compliance with legal obligations.

In most cases, these third parties act as Data processors , that is, they process the data following our instructions and with the necessary safeguards.

We may also share your data when:

  • Whether required by law (for example, Public Administrations, judges, courts or security forces).

  • You have given your explicit consent.

6. International data transfers

The use of Shopify, Mailchimp, and Google Analytics may involve international data transfers outside of the European Economic Area.

In these cases, we adopt appropriate safeguards, which may include:

  • Countries with an adequacy decision from the European Commission, or

  • The signing of standard contractual clauses approved by the European Commission or other legally valid guarantees.

You can request more information about these transfers and the guarantees applied by writing to tienda@piessucios.es .

7. User Rights

You have the right to:

  • Access : knowing what data we process and obtaining a copy.

  • Rectification : requesting the correction of inaccurate or incomplete data.

  • Deletion : request the deletion of your data when it is no longer necessary for the purposes for which it was collected, among other reasons.

  • Objection : to object to certain treatments, for example, for sending commercial communications.

  • Limitation of processing : request that the processing of your data be limited in some cases.

  • Portability : receiving your data in a structured, commonly used and machine-readable format, and transmitting it to another controller where technically possible.

  • Not to be subject to automated decisions , including profiling, which produce significant legal effects concerning you, except where permitted by law.

To exercise your rights, you can contact us:

  • By email: tienda@piessucios.es

  • By mail: PISUKA CREACIONES SL, P.O. Box 12, 30820 Alcantarilla (Murcia), Spain

Please indicate "Data Protection" in the subject line and attach a copy of your identification document when necessary.

You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) If you believe that the processing of your data does not comply with current regulations ( www.aepd.es) .

8. Data Security

We apply appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, alteration or destruction, taking into account the nature of the data and the associated risks.

Although we work to maintain security, no system is completely invulnerable, so we cannot guarantee absolute information security.

9. Third-party data

If you provide us with personal data of third parties (for example, to send an order as a gift to another person), you guarantee that:

  • You have previously informed them of the terms of this policy, and

  • You have obtained their consent where necessary.

The company may carry out the appropriate checks to verify these points, if necessary.

10. Minors

Our products and services are not generally directed at individuals under 18 years of age.

If you are under 18, you need prior authorization from your parents, guardians or legal representatives before providing us with personal data or making purchases on the website.

If we detect that we have received data from minors without the corresponding consent, we will proceed to delete it.

11. Commercial communications

We will only send commercial communications by electronic means if:

  • You have given your consent by ticking the box provided for this purpose (for example, when subscribing to the newsletter), or

  • There is a prior contractual relationship and the products or services are similar to those already contracted, in accordance with the regulations.

You can cancel your subscription at any time using the unsubscribe link included in each message or by writing to tienda@piessucios.es .

12. Cookies and similar technologies

We use cookies and similar technologies to:

  • Improve website functionality and security.

  • Analyze user traffic and navigation using tools such as Google Analytics.

  • Personalize content and, where appropriate, show advertising related to your interests.

You can find detailed information about the types of cookies we use, their purposes, retention periods and how to manage your preferences in our Cookies Policy , available at all times on the website.

13. Changes to the privacy policy

We may update this Privacy Policy to adapt to legislative changes or to the way we process personal data.

When the change is relevant, we will communicate it through the website or, if necessary, by email.
At any given time, the current version will be the one published on this site.